Placing an Order and Payment

Bring it to one of our stores

285 Madison Ave.
New York, NY 10017
(212) 661-0876

Between 40 & 41st street on East side of Madison Ave.
Storefront is ground floor.

Mon - Fri: 8:00 am to 6:00 pm
Sat., Sun: Closed

Barrier-Free Wheelchair Accessible store.

Send it to us.

There is no order form to fill out.
Please send your work with following information:

1. What you want us to do - We often receive work with no instruction at all
2. Your name
3. E-mail address.
4. Phone number that we can reach you during day time.
5. Your return address
6. If you have a FedEx or UPS account that you want us to use for return.

Where to send (Our street address)

By Messenger Services

Doi Camera
285 Madison Ave.
(store front on Madison Ave.)
New York, NY 10017
(212)661-0876

Please be sure to write - store front on Madison Ave.
Our store is in a huge building located on Madison Ave, New York, where all messenger services will be directed to go through building's own mail room security clearance.
If you write "store front on Madison Ave.", the package come right from our front door.

For Video and Audio transfer services - please write Attn.: Video Service
For Photo & Slide Scanning services - please write Attn.: Scanning Service
For Print service - please write Attn.: Print Service

By FedEx or UPS.

Return Shipping

FREE RETURN SHIPPING on orders over $100.

For orders less than $100, there will be a flat charge of $9.95 for either FedEx Ground or USPS.

Priority mail or First Class mail's "Delivery confirmation" proofs that the item was delivered to the nearest Post Office, not actual addressee. It will take another day or two to get it delivered to the actual address.
As it clearly stated on their web site USPS can't tell where and when it will be delivered.

Here is the quote from the USPS's web site:
" Delivery Confirmation only provides you with a Confirmation of the delivery date and time once the article has been delivered to the addressee's Post Office; it does not provide for any tracking through the mail stream. Without a tracking system affixed to First-Class Mail, we are not able to tell you where the item is within the mail stream or when it will be delivered.
If expected First-Class Mail or Priority Mail has not arrived within five (5) Postal business days from its date of mailing, you can call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your mail loss complaint, or you can visit the Postal Inspection Service Web site and complete a mail loss report.
Please note that if you complete a mail loss report, you will not receive an automatic response. If your First-Class Mail item is located, it will be returned to you. "

Therefore, we normally receive package one to two days after delivery confirmation was issued.
I don't know if this is a nice system, but that how it works with USPS.

If you want to use USPS with actual delivery proof, you must use:
1) Express mail
2) Certified mail with or without return receipt

Among all USPS packages, only Express mail is required package scanning.
In general, FedEx or UPS is better in terms of tracking functionality.

Payment

After your job is completed and cleared our final quality control, our account people will get in touch with by E-mail or phone for payment.

We accept following payment methods:
1. Visa and Master credit cards
2. Cooperate Amex (Amex with company name on)
3. Law office company check
4. Money order


Alternatively, you can send your credit card info by E-mail using following methods:
1. Divide credit card number and name in two or three e-mails
2. Send us as a PDF file attachment
3. Scan credit card (back and front) and send it to us as a jpg or PDF file attachment.
4. Write credit card number in letters (not digits).

We don't use Fax anymore at our company.